There are various ways to get support on the STEIM software, depending on your question.
First of all, there are the manuals. They come with the software, but you can also get them here:
For LiSa there is a list of frequently asked questions and workarounds for known bugs: LiSa FAQ.
The LiSa mailinglist is active on both LiSa and junXion topics. Subscribe here.
For junXion there is also a list of frequently asked questions and workarounds for known bugs: junXion FAQ.
You can find a user-maintained list of devices with information on their behaviour with junXion here - login with user junxion and passw hidlist.
For junXion bugs, we have a Bug Report Form. Please fill in this form instead of sending an email, so we have all necessary information to research the issue.
If your question or issue is not a junXion bug, and is not solved by any of the above mentioned informationchannels, send an email to STEIM support: support[at]steim[dot]nl.
To stay informed about updates of junXion and LiSa, subscribe to the STEIM announcements mailinglist.